Speaking Topics

Midas Touch Customer Service
How to Mine The Gold of Customer Loyalty & Harvest More Repeat Business

• Using Referral Magic To Increase Sales at Low/No Cost
• Converting Angry Customers into Ardent Ambassadors
• Inspiring Employees to Think and Act Like Owners
• Feed your winners, starve your losers, multiply your returns
• How to ask your customers for more money, and get it!

The Care and Feeding Of Your Banker

• Easy ways your banker will eagerly say "Yes!"
• Controlling the costs of banking and loan services
• Knowing what you really need in a financial relationship
• Uncovering the secrets the bank wishes you didn’t know

Aggressive Listening as a secret weapon

• Identifying common communication pitfalls
• Secrets from the Pros that get them guaranteed results
• Getting your point across while keeping the relationship