Midas Touch Customer Service
How to Mine The Gold of Customer Loyalty & Harvest More Repeat Business
- Using Referral Magic To Increase Sales at Low/No Cost
- Converting Angry Customers into Ardent Ambassadors
- Inspiring Employees to Think and Act Like Owners
- Feed your winners, starve your losers, multiply your returns
- How to ask your customers for more money, and get it!
The Care and Feeding Of Your Banker
- Easy ways your banker will eagerly say "Yes!"
- Controlling the costs of banking and loan services
- Knowing what you really need in a financial relationship
- Uncovering the secrets the bank wishes you didn’t know
Aggressive Listening as a secret weapon
- Identifying common communication pitfalls
- Secrets from the Pros that get them guaranteed results
- Getting your point across while keeping the relationship